I am coming to the view that Apple isn't cool, it's shit. I recently invested most of a day trying to ingratiate myself to my nine month old Ipod classic 80Gb and failing to make it hold any of my stuff, despite taking all the advice from the official website and further afield.
So I took it to the Apple store on Regent Street. "My Ipod is dead,"I told them with some certainty. "You'll have to make an appointment," they replied. So I went to the nerd desk, where they said they had not a single 10-minute slot that day. Their bright orange t-shirts said 'help is my middle name', which I tried to remember as they wasted my time through customer service smiles. "Can't I just leave it with you?" I asked. No. "Post it somewhere?" No. "So I have to waste still more time coming back here in person? Why can't you do like anyone else and replace or refund me for this lump of junk?". "Sorry, sir. That's Apple's policy."
Friends used to call me laid back. As I get older, my temperature gauge rises faster. It's probably stress, but crap like this does turn up the heat. Thankfully I only live about seven miles away from Apple's store, or about one hour's travel each way in London. If I'd come in from the Isle of Skye, I would have been worse, perhaps even arrestable!
So I took it to the Apple store on Regent Street. "My Ipod is dead,"I told them with some certainty. "You'll have to make an appointment," they replied. So I went to the nerd desk, where they said they had not a single 10-minute slot that day. Their bright orange t-shirts said 'help is my middle name', which I tried to remember as they wasted my time through customer service smiles. "Can't I just leave it with you?" I asked. No. "Post it somewhere?" No. "So I have to waste still more time coming back here in person? Why can't you do like anyone else and replace or refund me for this lump of junk?". "Sorry, sir. That's Apple's policy."
Friends used to call me laid back. As I get older, my temperature gauge rises faster. It's probably stress, but crap like this does turn up the heat. Thankfully I only live about seven miles away from Apple's store, or about one hour's travel each way in London. If I'd come in from the Isle of Skye, I would have been worse, perhaps even arrestable!
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